Wakuma plushies can be purchased directly through our website with credit card or through Paypal.

All prices are in USD.

Yes, Wakuma offers standard international shipping.

Local charges (i.e. sales tax, customs duty) may apply.

Usually between 2 to 3 weeks after order. At times, order could take 4~5 weeks to arrive due to custom delays.

Please feel free to contact us for tracking issues.

No, all sales are final.

Missing parcels cases will be handled case by case.

Yes, we accept custom order.

Please contact (form) us for details. Minimum order quantity may apply depending on the complexity.

By purchasing a product on our website, you have read and agree to do the following:

Please read the following as a safety precaution guidelines about any and all products manufactured under the Wakuma label.

All Wakuma products are not intended for use by children 12 years of age and under. They have not been third party tested and not certified with any federal toy safety body.

All Wakuma products are considered as “huggable art”. We do not take any responsibility for any action or hazardous actions that you or pets do with your product(s).

Please be aware there may be small dissimilarities within each product as they are all handcrafted by a master plushie tailor with love and care.

Thank you again for your purchase and support. If there are any questions and concerns please contact us via Twitter @Wakuma_Plushies

Terms & Conditions of Wakuma

Introduction These Terms and Conditions ("Terms") govern the use of the Wakuma website, https://wakuma.co/, and the purchase of any goods from it. Wakuma is owned and operated by Wakuma LLC. By accessing, browsing, or using this site, you acknowledge that you've read, understood, and agree to be bound by these Terms.
Note: For Custom Manufacturing Services Terms & Conditions, please refer to the following page: https://wakuma.co/pages/custom-services-terms

1. Definitions

   • "Products" refers to items available for sale on the Wakuma website.
   • "You" refers to the website user or purchaser of Products.

2. Products and Safety

   • Wakuma offers handcrafted plushies crafted from high-quality synthetic fibers.
   • These plushies are designed for individuals aged 3 and above. They are not intended for children under 3 or pets.
   • Users are advised to avoid exposing the plushies to open flames, high heat sources, and any situation where they might pose choking or suffocation hazards. Adult supervision is recommended when the plushies are used by young individuals.

3. Pricing, Payment, and Orders
   
   

   • Prices listed on the Wakuma website are subject to change based on market dynamics, without prior notice.
   • Once an order is confirmed and payment processed, changes may not be accepted. Therefore, customers are advised to verify their order and shipping details thoroughly before confirming their purchase.

    

4. Shipping and Delivery

   • Wakuma is committed to shipping products with efficiency and care. However, delivery times may be affected by factors beyond our control, such as customs clearance, courier issues, natural events, or regional disruptions.
   • Please note that due to shipping constraints, we may be unable to deliver to certain countries or regions at specific times.
   • In the event we cannot fulfill your order due to these restrictions, a full refund will be issued promptly.
     

5. Returns and Refunds

   • Should you receive a defective product, please report this to Wakuma within 48 hours of delivery, accompanied by photographic evidence.
   • Wakuma retains the right to evaluate the defect and, if the claim is deemed valid, will offer a replacement or refund.

6. Intellectual Property

   • All content, trademarks, designs, logos, and other intellectual property on Wakuma's website are the property of Wakuma or are used under license and may not be used without prior written consent.
   • For custom orders please refer to Custom Manufacturing Services Terms & Conditions

7. User Account Responsibility

   • Users are responsible for maintaining the confidentiality of their account credentials. Wakuma cannot and will not be liable for any loss or damage arising from your failure to comply with this obligation.
   • Any activities under your account are your responsibility. Accounts involved in suspicious activities may be terminated at Wakuma's discretion.

8. Privacy Policy

   • Wakuma respects customer privacy. Personal data collected is primarily used for order processing.
   • Data might be shared with third parties crucial to the order processing chain, such as credit card companies. This data is never sold or used for unsolicited marketing.
   • For detail Privacy Policy, please visit: https://wakuma.co/pages/privacy-policy

9. Limitations of Liability

   • While Wakuma ensures the highest quality in products, it cannot be held liable for damages, injuries, or losses resulting from misuse of products.

10. Dispute Resolution

• • Should any dispute arise, customers are encouraged to contact Wakuma's customer service department as a first step (hello@wakuma.co). If the issue remains unresolved, formal mediation or legal recourse might be sought.

11. External Links

• • Wakuma's website may contain links to third-party sites. These are provided for convenience only, and Wakuma does not endorse or take responsibility for content on these external sites.

12. Amendments to Terms

• • Wakuma reserves the right to amend these Terms at any time. Continued use of the website post-amendment indicates acceptance of the new Terms.

13. Termination or Suspension of Service

• • Wakuma reserves the right to suspend or terminate services at its discretion, including but not limited to cases involving violations of these Terms, fraudulent behavior, or actions that breach applicable laws or regulations.